User Experiences with Web Architecture

Introduction

Developing relevant, scalable, and captivating learning experiences is becoming more important than merely delivering material when building digital learning platforms. The necessity for a modern architecture becomes evident when traditional LMS systems have issues with speed, usability, and mobile access.

In order to enhance usability, scalability, and performance, Lentera Technologies collaborated with an EdTech customer to redesign their antiquated learning platform utilizing contemporary web technologies like React and cloud-native architecture.

The Problem: “It Feels Outdated and Slow”

Although the client’s platform provided useful material, its scalability and user experience were lacking.

Among the frequent grievances was “It’s hard to use on mobile.”

  • “The platform is too slow during peak hours.”
  • “Finding courses and tracking progress is frustrating.”
  • “The interface looks old and cluttered.”
  • These were not merely superficial problems; rather, they indicated a more profound misalignment between user expectations and the technology stack.

    Key Challenges Identified
  • Outdated Architecture: Performance problems are caused by a monolithic codebase.
  • User experience: It is fragmented due to inconsistent visual hierarchy and navigation.
  • Bad Mobile Responsiveness: Not touch or small screen optimized.
  • Lack of Individualization: uniform educational paths.
  • Limited Real-Time Feedback: No engagement analytics or real-time progress tracking are available.

    Our Approach: Audit, Research & Redesign
  • We began by conducting a thorough platform audit, which included both technical analysis and user behavior monitoring.
  • It mapped important pain points and user flows.
  • It examined data on course completion, load times, and bounce rates.
  • Performance was compared to contemporary learning platforms.

    Key Tools Used
    1. Figma: For group iteration and UI/UX prototyping.
    2. Redux + React: For creating scalable, modular front-end elements.
    3. Firebase with Google Analytics: For performance tracking and behavior analysis.
    4. AWS: For scalability in hosting and deployment.

    Implementation Process
    Phase 1: Planning and Discovery:
  • Admins, teachers, and students are the defined user personas.
  • Critical journeys were identified, including the assessment flow, course access, and onboarding.
  • Establish success measures, such as engagement length, drop-off rate, and job completion time.
    • Phase 2: Wireframing and UX Strategy:
  • Developed a task-based, streamlined navigation system.
  • Dashboard layout was reorganized for clarity.
  • Most-used activities were prioritized in order to cut down on steps.

    Phase 3: Front-end development and user interface:
  • Created a simple, mobile-first user interface.
  • React components for a reusable design framework were created.
  • Incorporated interactive dashboards and real-time updates.

    Phase 4: Iteration and Testing:
  • Conducted usability testing on actual users.
  • Key design flows, such as dashboard view versus course discovery, were A/B tested.
  • To improve interactions, iterations were made in response to input.

    Phase 5: Monitoring & Deployment:
  • Deployed through CI/CD pipelines to production.
  • Tracked using real-time analytics and performance dashboards.
  • Provide administrative training and support documentation.

    Results

    The transformation delivered measurable improvements. Page load times dropped from 5.7 seconds to just 1.3 seconds, significantly enhancing user experience across devices. Mobile user satisfaction rose from 58% to 92%, driven by responsive design and streamlined navigation. Course completion rates increased from 45% to 78%, indicating higher engagement and easier platform navigation. The average session time more than doubled—from 3.1 to 8.4 minutes—reflecting improved content discoverability. Support tickets related to navigation and usability dropped by over 60%, reducing the burden on support teams and signaling a more intuitive product experience.

    Conclusion: Speed and Simplicity Win in Learning

    Fast, user-friendly, and customized experiences are what modern learners demand. This project’s success demonstrates that switching to a cloud-ready, React-based design is about more than just technology; it’s about lowering barriers, satisfying users, and confidently growing education.

    Let’s Build the Future of Learning Together

    It’s time to update your learning platform if it’s suffering from antiquated code and old design. For a customized consultation on implementing scalable, learner-first architecture to revolutionize your platform, reach out to us at info@lentera.in.

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